Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of lupesina.co.nz (the “website”). This website is owned and operated by Lupesina, as an e-commerce website.
By using this website: you indicate that you have read and understand these Terms and Conditions and agree to always abide by them.
Intellectual Property
All content published and made available on our website is the property of Lupesina. This includes, but is not limited to text, images, logos and anything that contributes to the composition of our website.
Sale of Goods
These Terms and Conditions apply to all the goods that are displayed on our website at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or Images as we cannot guarantee the accuracy of all goods we provide.
We reserve the right to cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your receipt of any refund.
Payments
We Accept all major credits as payment via our website.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Tenns and Conditions. We reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our website the goods will be delivered through one of the following methods:
Free shipping applies to all New Zealand orders. Delivery will take 3-4 weeks from placing your order
International orders incur a flat fee of $20 NZD. Delivery will take 3-4 weeks from placing your order.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price of the goods you purchase.
If you purchase goods from us for delivery to a destination outside New Zealand your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address: including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Returns, Refunds, and Exchanges
For any returns or exchanges, you must notify us within 7 days of receiving your order.
Items must be returned to Lupesina within 7 days of this notification.
Items not received in this time frame will not be accepted.
Items must be received in the condition it was sent out in.
It must not be damaged, altered, or washed.
Items must be returned by tracked postage at the customer’s expense and returned to: C/O Lupesina, PO Box 11325, Ellerslie, Auckland 1542
Faulty or Damaged Goods
Notify us as soon as reasonably possible should you receive faulty or damaged goods including goods that are not of reasonable quality. Once we have received your damaged or faulty goods, we will arrange a replacement or arrange a refund.
Change of mind
We can refund you in full, or you can exchange it for something else of the same value. If the product you want to exchange it for is of greater value, we can send you an invoice for the difference.
Consumer Protection Law
Where the Consumer Guarantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.
Changes
These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our website and the way we expect users to behave on our website.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
PO Box 11325 Ellerslie, Auckland, 1542